Help > Getting Started > Credit Program

Credit Program

August 15, 2022

12 min read

Earn credits for inviting new people to Rock or mastering different features. You can use credits to gain access to the PRO starter or TEAMS starter plans for free.

What are the rewards of the Rock Credit Program?

The credit program allows you to make use of paid Rock functionality for free. The rewards you can redeem on the current Rock Credit Program depend on your subscription status:

Free plan users and those on PRO starter: 

  • 20 credits: PRO starter plan for a month 
  • 150 credits: TEAMS starter plan for a month.

PRO plan purchasers:

  • 120 credits: Extend your PRO plan by 1 month for FREE.
  • 150 credits: TEAMS starter plan for a month.

TEAMS starter users:

  • 150 credits: Extension of the TEAMS starter plan.

TEAM plan purchasers

  • There are currently no rewards available for TEAMS plan users. We will be adding in custom options very soon!

PRO starter plan for a month

Redeem 20 credits to upgrade to the PRO starter plan when you’re on the free plan or already on a PRO starter plan. The plan includes 5 free PRO spaces and two workspaces with up to 20 spaces for the month. PRO spaces accommodate a whole range of extra functionality that can be used to supercharge work on Rock. 

To get more out of your task management, PRO spaces unlock:

In addition, PRO spaces include:

If you have enough credits to renew, you can extend your PRO starter plan for another month. There are currently no limits on the number of redemptions.

TEAMS starter plan for a month

The TEAMS starter plan allows you to experience TEAMS functionality in exchange for 150 credits. The TEAMS starter plan includes the following:

  • 10 PRO spaces with the functionality described in the previous section
  • 3 workspaces with up to 50 spaces
  • Team management functionality, 2 managers (user + someone else in your team) and claim domain

If you have enough credits to renew, you can extend your TEAMS starter plan for another time frame. There are currently no limits on the number of redemptions.

PRO users: Extend the PRO plan

If you are currently under the PRO plan, you can extend your plan for free by 1 month for 120 credits. Rewards are currently given in parallel. For users to be able to use this reward, they would need to cancel the subscription & at the end of the PRO period use the reward. 

We are working on automating this with your Stripe billing period, stay tuned to the copy of this article for further updates!

How to earn credits

There are two main ways to earn credits on your account:

  • Referral program: Inviting new people to Rock
  • Mastering certain features

How to earn credits by referring Rock to friends, clients, and colleagues

Invite clients, team members, friends, or corporate partners to Rock and receive credit rewards to access PRO starter and TEAMS starter functionality for free.

There are a few ways to earn credits in the referral program. Activities include:

  • 1 credit: Inviting a new user
  • 10 credits: Inviting a new domain
  • 50 credits: Invited user upgrades to PRO
  • 300 credits: Invited user upgrades to TEAMS

credit program referral program elements

Invite a new user –  1 credit

Invite anyone, either in or outside of your organization to Rock. A credit will automatically be added to your account once they enter Rock for the first time. Here are a few ways through which you can invite new users:

  • Email invite: Create a space or add new users through space settings by adding their phone number
  • Invite by link: Enter space settings and select for invite links, you can share these anywhere for new people to directly join your space as a member or guest.
  • Quick Connect: Use your Quick Connect link or QR code and allow people to start a new group space with you within seconds! Once someone clicks on your dedicated link, they will be brought to Rock and a group space is created.
  • Phone number: Invite people to a 1:1 space by entering their phone number when creating a new space!

credit program invite new users

Invite a new corporate domain – 10 credits

Invite a user with a dedicated corporate domain. Check the ‘invite a new user’ section for different ways to invite a new corporate domain to Rock.

A user will be considered a new corporate domain when:

  • They are not signing up with a non-corporate domain (e.g. @gmail.com, @yahoo.com)
  • The corporate domain does not have any matching accounts that already exist on Rock.

You will receive 10 credits once a new corporate domain has registered an account. You also receive an additional for inviting a new user. The reward for a new domain might be slightly delayed if not directly recognized in our system.

Additional signups from the same domain that were directly invited by you will provide you with 1 credit per signup. 10 credits will be awarded for each new corporate domain you bring in, and can be earned unlimited times as long as the domains are new to Rock.

Rock credit program invite new domains

Invited user upgrades to a paid PRO plan – 50 credits

You receive 50 credits if one of the users you invited to Rock through email, invite links, quick connect, or phone number upgrades to PRO. Learn more about the PRO plan here.

You receive the credit reward only the first time a user upgrades to PRO. The reward applies both to the monthly and yearly memberships. If a user renews you will not receive additional credits unless they upgrade to TEAMS.

  • You receive 50 credits for directly invited users that upgrade to PRO, even if they’re within the same domain.
  • Switching from monthly to yearly memberships will not award additional credits.
  • If a user upgrades from PRO to TEAMS, you will receive 150 credits for a TEAMS upgrade (if it’s the first time on TEAMS).
  • If a user downgrades from TEAMS to PRO and has not been on PRO before, you will still receive the 50 credits.

You receive 50 credits for every individual user that you invited who upgrades to the PRO plan. PRO plan upgrade rewards are only given once per directly invited user.

Invited user upgrades to a paid TEAMS plan – 300 credits

You receive 300 credits if a user you invited through email, invite links, quick connect, or phone number upgrades to TEAMS. Learn more about the TEAMS plan here. 

You only receive the reward if it’s the first time they upgrade to TEAMS. No recurring credits are received for plan renewals, billing period changes, or monthly payments.

  • You receive 300 credits for any invited user that upgrades to TEAMS, even if they’re within the same domain.
  • Switching from monthly to yearly memberships will not award additional credits.
  • Plan renewals will not award you additional credits.
  • If a user downgrades from TEAMS to PRO, you will receive 50 credits for a PRO upgrade (if the user has not had PRO yet).

You receive 300 credits for every individual user that you invited who upgrades to the TEAMS plan. TEAMS plan upgrade rewards are only given once per invited user.

How to earn credits while mastering Rock

Become a Rock expert and earn additional credits while mastering different features. The credit program rewards you once for a range of different starting activities. 

Available activities include:

  • 5 credits: Download the desktop app
  • 5 credits: Download the mobile app
  • 1 credit: Create your first task
  • 1 credit: Create your first note
  • 1 credit: Create your first topic
  • 1 credit: Set Aside your first item
  • 1 credit: Use Tap to Organize for the first time
  • 2 credits: Create your first group space
  • 2 credits: Create your first 1:1 space
  • 5 credits: Create your first workspace
  • 10 credits: Import tasks or messages to Rock
  • 10 credits: Import your contact list on mobile
  • 5 credits: Integrate Video Conferencing platforms: Google Meet, Zoom
  • 5 credits: Integrate Cloud storage providers: Google Drive, Dropbox, Notion, OneDrive, Smartsheet, Figma, Adobe Creative Cloud, Miro

?Note: Some actions might not be credited to your account due to local regulations and your personal settings.

Download the desktop app – 5 credits

Take Rock out of your browser and onto your desktop with a desktop app for Windows, Mac, and Linux.  You receive 5 credits for downloading the desktop app. The credits are only awarded once per account.

Downloading a desktop application makes it easy to collaborate as you don’t have to shuffle between tabs. Instead, you can add the app to a dedicated part of your setup to quickly access your discussions and workflows.

Download the mobile app – 5 credits

Use Rock on the go with mobile apps for Google Play and the App Store. You receive 5 credits for downloading the Rock mobile app. The credits are only awarded once per account. Entering your account from different devices will not award new points. 

Mobile apps make it easier to communicate with your team while away from your computer. Stay flexible and available when really needed with a blazingly fast mobile app.

Create your first task – 1 credit

Create your first task and receive 1 credit! Task management allows you to collaborate with your team in more asynchronous ways. Describe an activity, timeline, and who needs to complete it to get started. You can then use comments, lists, or user status to provide updates on your progress.

Credits are only awarded the first time you create a task, future new tasks will not lead to additional credits.

Create your first note – 1 credit

Receive 1 credit by creating your first note. Document critical information, such as meeting agendas, workflow descriptions, or important documents. Format your text with lists, links, text formatting, and much more.

Only the first note you create is awarded 1 credit. Subsequent notes will not provide you with more credits. You can still receive the credit if you created your first note before the program was released.

Create your first topic – 1 credit

Start your first topic in a space and receive 1 new credit. Topics are more organized and documented discussions. Select the people involved in a conversation and add them as followers. Only those following the topic will receive a notification, making it a more effective way to discuss projects and workflows.

You receive 1 credit for your first topic. Any topics you create after that will not be awarded additional credits. You can still receive the credit if you created your first topic before the program was released.

Set Aside your first item – 1 credit

Set Aside is a unique Rock feature that allows you to move objects to a dedicated panel for future follow-up. You can set aside messages, tasks, notes, files, and topics by clicking on the Set Aside icon in the top right corner of each object. 

Information you Set Aside can be accessed by clicking on the Set Aside icon in the bottom left corner of your screen. Use this panel as a to-do list, for reminders, or as a personal pinboard.

1 credit is awarded for setting aside your first object. This can be a message, task, note, topic, or file. The reward is only awarded once. This means that additional objects you Set Aside are not rewarded with new credits.

Tap to Organize your first messages – 1 credit

Tap to Organize is a unique Rock feature that nurtures asynchronous work by making your conversations more actionable. You receive 1 credit when using the feature for the first time.

Click on the circle next to messages and move them into a new task, note, or topic. You can also convert messages into comments within a task or note. Tap to Organize makes your conversations more actionable and documented by allowing you to move important information to different mini-apps.

You only receive 1 credit for the first time using the functionality. There are no different rewards for creating tasks, notes, topics, or converting messages to comments. This means that you can receive at most 1 credit from this activity.

Create your first group space – 2 credits

Group spaces allow you to collaborate with anyone in and outside of your organization. Use messages, tasks, notes, files, and meetings to discuss anything and get work done. You receive 2 credits for the first group space you create. 

A new Quick Connect space does not count as a new group space, although you will still receive the rewards for a new user (1 credit) and if applicable, domain (10 credits).

The reward of 2 credits for this is only given for the first group space you create. When creating workspaces, there are a few automatically created group spaces, these will not reward you the 2 credits, but you will receive the create a workspace reward of 5 credits.

Note that if someone else invites you to a group space and you join, this will not be counted as you creating a group space. 

Create your first 1:1 space – 2 credits

Create your first 1:1 space and receive 2 credits. 1:1 spaces are direct message spaces with one other person. This can be anyone in or outside of your team: team members, clients, partners, volunteers, etc.

You receive 2 credits for the first time you create a 1:1 space. Note that if someone else invites you to a 1:1 space, you will not receive the reward.

Create your first workspace – 5 credits

Workspaces allow you to manage multiple spaces and users at the same time. Send invites for multiple spaces in one go and manage user permissions and overall access. You receive 5 credits when creating your first workspace.

You can leverage workspaces to organize your different projects, workflows, or teams in more organized ways. Add up to 10 spaces in a workspace on the free plan. This reward can only be redeemed for your first workspace, new spaces you create within a workspace can be rewarded with creating your first 1:1 space or creating your first team space

Auto-generated spaces within a workspace do not count towards space creation rewards. New user invites to workspaces only count towards your new user or new domain rewards if they are not yet on Rock.

Import tasks or messages to Rock: 10 credits each

Import tasks from Trello, Asana, ClickUp, or Jira and receive 10 credits for the first import from every tool. Importing tasks allows you to continue your projects on Rock without too much friction. Keep task titles, descriptions, labels and so much more to seamlessly continue work.

You receive 10 credits for the first time you import tasks from each available importer, subsequent imports from other tools award you with additional credits. This means that for task imports you can receive a maximum of 40 credits.

You can also import messages from Slack or from WhatsApp and receive 10 additional credits. The reward is only given out once, meaning that multiple Slack imports on the same account will not reward additional credits. You can in total receive 20 credits for this activity, 10 for Slack, and 10 for WhatsApp.

Import your contact list on mobile: 10 credits

Add your contact list from mobile to Rock. This allows you to connect with people on Rock and find them when creating new spaces. You can import your mobile contact list through: user settings -> view my contacts -> import -> press ok.

While you can import contacts multiple times, you can only receive the reward once. Adding the same contact list on multiple accounts will provide individual rewards on every account.

Integrate Video Conferencing tools: 5 credits each

Add your Zoom or Google Meet account to Rock and start meetings in any space within seconds! Once your account has been verified and connected, you receive 5 credits. Unauthorizing and re-authorizing the platform does not reward you with additional credits.

You can authorize both Zoom and Google Meet and receive 5 credits for each activity, meaning that you can receive up to 10 credits by authorizing video conferencing tools to your account. 

If you share a videoconferencing account, then multiple users can authorize the account to Rock. Each person will receive 5 credits for adding the video conferencing platform to their respective Rock account.

Rock credit program videoconferencing integrations

Integrate Cloud storage providers: 5 credits each

You can add cloud files from Google Drive, Dropbox, OneDrive, Figma, Adobe Creative Cloud, Notion, Miro, and Smartsheet to your different spaces. Cloud storage integrations allow you to quickly access relevant project information without leaving a space.

You can also attach cloud files to tasks, notes, and topics in order to keep the information at hand. No more endless link sharing or folder searching with your cloud files in the Files mini-app.

Credits can be redeemed once for every cloud storage provider you connect. This means that you can receive up to 40 credits from integrating different cloud storage providers. 

You will receive the credits once the tools have been officially authorized. You can always unauthorize the integration if you want to remove it from your Rock account.

Frequently asked questions on the credit program

Do credits expire?

No, your credits do not expire.

Can I send my credits to different users?

No, credits are not exchangeable among users.

Can I reset my credit program?

No, it is not possible to reset the credit program. The only activities with multiple rewards are activities with the referral program.

Is there a limit to the number of credits I can receive?

There is currently no limit to the number of credits you can receive on your account. Invite as many people as you want and master different Rock activities to accumulate credits and exchange them for free paid functionality.

Is there a limit to the number of times I can redeem a reward?

There is no limit on the number of times you can redeem a reward. You can extend your plan for another timeframe at any point in time. As long as you have enough credits. 

This means that after the initial timeframe of a reward passes you can have it automatically extended by selecting the reward beforehand. 

Can I redeem both rewards at the same time?

Yes, but the functionality of the highest plan will be present only. It’s a better use of credits to redeem different reward types after they expire.

How does the referral program work with my current PRO plan billing cycle?

Rewards are currently given in parallel, for users to be able to use this reward, they would need to cancel the subscription & at the end of the PRO period use the reward.

We will make some changes to this soon so it automatically aligns with your billing cycle on stripe, stay tuned to the Q&A of this article for updates on the topic.

Can I cancel a reward?

There is no way to cancel a reward, feel free to reach out to us in the ‘Rock Customer Support’ space or through this link if you want us to look into canceling your reward.

I’m having difficulties with the credit program, who in the team can I speak to?

Make sure you follow the guidelines in this article. Note that some actions might not be credited to your account due to local regulations and your personal settings.

Struggling with the credit program? You can reach us in the ‘Rock Customer Support’ space or open a dedicated space with support through this link.

I did not receive credits for my activity, what should I do?

Make sure you follow the guidelines in this article. Note that some actions might not be credited to your account due to local regulations and your personal settings.

If you believe you should have received a reward but did not receive credits then please reach out to us in the ‘Rock Customer Support’ space or open a dedicated space with support through this link.

I already had the mobile/desktop app before the credit program started, can I still receive credits?

Yes! To receive credits for a mobile/desktop download simply log out of your account and back in. New credits will automatically be rewarded for being on the mobile/desktop apps.

I already have a videoconferencing/files integration, can I still receive credits for it?

Yes, unauthorize and authorize the application again to receive the credits for the first time. Subsequent authorizations will not result in additional credits.

 

 

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